To help plan for your Exhibit Booth and obtaining Exhibitor Badges,
click the blue + Open to view each of the following FAQs:

Trade Show Information

When and where is the 2017 CPMA Convention and Trade Show?

Tuesday, May 9 - Thursday, May 11, 2017
Metro Toronto Convention Centre (MTCC)
South Building
222 Bremner Boulevard
Toronto, Ontario M5V 3L9

What are the Trade Show hours?
Wednesday, May 10, 2017: 1:30 p.m. – 5:30 p.m.
Thursday, May 11, 2017: 11:30 a.m. – 4:30 p.m.

Our Convention dates this year are in May, continuing in the mid-week format from Tuesday, May 9th to Thursday, May 11th.

When is the Exhibitor Move-In?

  • Monday, May 8, 2017: 8:00 a.m. – 6:00 p.m. as per targeted move-in schedule
  • Tuesday, May 9, 2017: 8:00 a.m. – 6:00 p.m. as per targeted move-in schedule
  • Wednesday, May 10, 2017: 8:00 a.m. – 12:00 p.m. (noon)

** All exhibits must be show ready by Wednesday noon **

What are the host hotels of the 2017 CPMA Convention and Trade Show?

Click here to view the host hotels. Please make your booking directly with the hotels. CPMA does not use housing bureaus.

How do I add and/or update my company’s online profile and information that will appear in the printed Program and exhibitor’s listing?
Please login here with your password that was emailed to you with your Exhibitor Confirmation letter.
Forgot your a2z password? Click here.

Where can we find the list of all deadlines?
The complete list of various exhibitor services deadlines is available in the Exhibitor’s Corner.

Who is the official service supplier for the show?
GES has been appointed as the official service supplier and the exclusive provider of onsite material handling and drayage services, including labour and equipment to receive exhibitor’s shipment, unload and deliver shipment to the exhibitor’s booth space, remove and store empty crates, return empty crates to the exhibitor’s booth space at the end of the show, load freight onto the designated outbound carrier, and manage onsite refrigerated storage.



How many exhibitor badges are included with our exhibit space rental?
You receive 5 exhibitor badges with each 10x10 ft. space.

As Exhibitors, what events are included with our exhibitor badges?
All Exhibitors are invited to attend the Trade Show, Business Sessions, Learning Lounges and After Party on a complimentary basis. Please visit our program page for the program details. Should you wish to attend the Chair’s Welcome Reception, Annual Banquet or Retail Tour, please purchase additional tickets as these functions are not included with your exhibitor package. Please note that meal functions are only included with full delegate registrations, and cannot be purchased as individual tickets.

How do we register our booth personnel?
This year, your booth personnel can be registered through the a2z portal. Please note that all exhibitor badges must be registered to a unique email address, in order to facilitate on-site badge pickup process and to ensure we have appropriate contact information for onsite daily bulletins and in case of emergency.

For full delegate badges, and individual tickets to other events, the registration will open through the main registration portal on January 16, 2017.

In addition to exhibiting we are registered as full delegates, do we need to purchase anything additional or register for exhibitor badges to enter the Trade Show?
No, full delegates from exhibiting companies have access to the Trade Show including during move-in and move-out times.

How do we pick up our badges?
All badges are available to be picked up at registration on the 600 Level of the MTCC South Building. Badges are not mailed in advance


Exhibitor Services

We have Exhibitor Services questions, who should we contact?

  • If you have any questions about GES Services, booth furnishings, carpet, signage, warehouses and perishable product delivery, material handling and forklift services, contact:
    Karina Acuna, Exhibitor Services Executive, GES at 905-283-0500 ext. 591 or toll free at 877- 437-4247 or by email:

  • If you have any questions on electrical, plumbing, sign installation and rigging, please contact Jennifer Uyeda at Showtech at 905- 283-0601 or by email:

  • If you have questions on catering, alcohol service, ice delivery please contact

    MTCC Catering at 416- 585-8144 or

  • If you have any questions on display cooler rentals, please contact Megan Bowles at Lowe Refrigeration Inc. Tel: 770-461-9001 or by email:

  • If you have questions on customs and shipping,contact Mario Mendes, GES at: 905- 283-0553.  Email:

  • If you have question on internet/ telecommunication services, please contact the MTCC at:
    416- 585-8144 or by email:

  • If you have any questions on hostess/booth personnel to hire, please contact Anne Christopulos, BBW International Inc. Tel: 416-219-5574 or Toll free: (+1) 888-517-8233 or by e-mail

For a complete listing of official service contractor contacts, please click here.

If you have questions about general show logistics, CPMA Forms, or insurance requirements, please contact: Nicole Jeffrey, CPMA Event Planner, Trade Show & Events at 613-226-4187 x217 or by email:


Customs and Shipping

We have customs and transportation questions. Who should we speak to?

GES, the official show carrier and customs broker, will provide assistance to exhibitors in the areas of transportation to and from the show site as well as customs clearance services for exhibit materials and products. Please contact GES Services for further details.

Please also read carefully CBSA Letter of Recognition and CFIA Letter of Exemption, and, if any applies to your company or product, have a copy of these ready at the border. The CBSA Letter of Recognition can be found here and the CFIA Letter of Exemption can be found here.

Please be aware that, like all countries, Canada has strict requirements for importation of fruits and vegetables. This CFIA Letter of Exemption concerns only the import requirements set by the CFIA's Fresh Fruit and Vegetables unit under the Fresh Fruit and Vegetable Regulations. Please note that this exemption is only for the mandatory quality inspections that are required under the Fresh Fruit and Vegetable Regulations and it specifically says that there may be other requirements related to food safety and plant health.
As was the case in previous years, the letter does not provide an exemption regarding plant health or food safety requirements.

The plant health requirements set by the Canadian Food Inspection Agency (CFIA) are very diverse and vary depending on the commodity and its origin. A good source of information regarding the import requirements for these various commodities is the CFIA's Automated Import Reference System (AIRS). If AIRS states that a Permit to Import is required for a given commodity from a given origin, the importer must apply for one to the Permit Office of the CFIA's Plant Health and Biosecurity Directorate.

We are shipping our product to a different warehouse as it is more convenient for us.
Can GES arrange to pick it up and transfer it onsite?

It is exhibitors’ responsibility to arrange for their shipment to be shipped to the advance warehouse as arranged for and provided by CPMA or directly to show site within the prescribed time frame. All costs associated with shipping, material handling and labour fees are to be paid directly by exhibitors to GES. Exhibitors who choose to ship to any alternative warehouses must make their own arrangements, as well as pay any associated costs, to have their product/shipment transferred to the official advance warehouse or directly at show site.

Can we unload our vehicle ourselves from / to the loading dock?

No. You cannot unload your shipment yourself at the loading docks of the Metro Toronto Convention Centre. Please use GES Services. This is to ensure smooth move-in and move-out as well as safety for all the exhibitors. Contact GES Services for further details.

You can bring in your booth materials through the main entrance of the exhibit hall only if you can hand carry these materials (i.e. no carts or dollies). Otherwise, you are required to use loading docks.


Booth Set-up

Do we have to hire the union labour to set-up our pop-up booth? What services require the union labour?

All issues relative to the amount and type of display work an exhibitor can perform within the confines of their exhibit booth space must be discussed with the approved contractor for the show - GES. Arrangements for all temporary labourers should be made through GES.

There is a simple way of looking at the union labour requirements. An exhibitor is allowed to carry and set-up their pop-up booth; even some booths that are not described as “pop-up” can be set-up by an exhibitor (easy & simple installation). A large booth that requires power tools, ladders, etc. and/or 3rd party i.e. (display house) will require the union labour.

Electrical, Plumbing & Painting must be done by the union labour only. For example, an exhibitor could plug in their light fixture or fridge, but would not be allowed to hook-up a hose to the MTCC pipes & drain. They could use paint to touch up their booth, but not bring out rollers & drip cloth to repaint a wall. If uncertain, you should ask GES for clarification.

We are planning to use a Contractor to set-up our booth. Are there any requirements to follow?

It is the exhibitor’s responsibility to see that all appointed contractors abide by the rules and regulations for the CPMA Annual Convention & Trade Show, including CPMA Exhibit Rules and Regulations and Guidelines for Exhibitor Appointed Contractors. The EAC shall possess a valid public liability and property damage insurance policy and submit it to CPMA.

If your company plans to use a Contractor other than GES or your full time employees to install and dismantle your exhibit, please provide their information and insurance through the EAC form to CPMA by April 5th, 2017. Please note that if this information is not received by this deadline, GES labour must be used for all work inside exhibit halls to install and dismantle exhibits. Non-registered contractors will not be permitted into exhibit halls and no temporary badges will be provided.

Full time employees of the exhibiting companies may set-up their own exhibits without assistance from GES or any other appointed contractor. Your personnel must be identified with an exhibitor badge – register your employees for exhibitor badges through the the a2z portal. Your password was emailed to you with your Exhibitor Confirmation letter. Forgot your a2z password? Click here.

What are the height limitations for our exhibit space?

Height is the most critical dimension in the construction of exhibits. A major objective is to ensure that every exhibitor has an equal opportunity to be seen, and excessive height in a given exhibit is generally at fault when the objective is not met. Specific height limitations for each type of booth and for different portions of each booth are indicated in the 2017 Exhibit Rules and the Booth Display Guidelines. In general, greater heights are permitted in portions of booths farthest removed from adjoining booths. Lower height limitations prevail where they are necessary to ensure sight lines from the aisles into adjoining booths. If an exhibitor’s display material or product cannot comply with the sightline, it is required that the exhibitor rent a greater exhibit space.

All display materials should be confined to a maximum of 8 ft 3” for all standard in-line booths, 16 ft. for perimeter booths and 18 ft. for island booths. Please note that for all standard in-line and perimeter booths, all display fixtures and materials over 4 ft. in height must be confined to that area of the exhibitor’s space which is within 5 ft. of the backline.

All island booths and booths with elements exceeding 12 ft in height require a drawing, plans or renderings to be submitted to CPMA by March 20, 2017.

Can we use some tape or nails to improve our booth support?

No. Booths must be designed and set-up is such a manner to be self-supporting. Nothing shall be taped, mounted or attached in any form or manner to walls, doors or facility structure. The driving of nails, tacks or screws into floors, walls, columns, ceiling or trim will not be permitted nor will drilling of holes into any portion of the exposition hall.

We want to hang a sign over our booth. Is it allowed?

Hanging signs and graphics are permitted only in all standard peninsula, island, and perimeter booths whether suspended from above or supported from below to a maximum height of 18 ft. from the floor to the top of the sign. Approval for the use of hanging signs and graphics must be received from CPMA prior to installation.

What is included with our exhibit space?

Each inline booth space comes with an 8 ft. high black drape, 3 ft. high side rails, and 1 line ID Sign (7” x 44”) with the company name and booth number.
Please note: Carpet is not included with the booth, but is mandatory as per exhibitor rules.

What is the carpet colour for the aisles this year?

The exhibit hall aisles will be carpeted in pepper - Black/Grey.

Is carpet included with our exhibit space?

No. Exhibit spaces are not carpeted. In order to maintain the professional appearance of the trade show, all exhibit booths must be carpeted at the expense of the exhibitor. Please note that no concrete should show between your carpeting area (exhibit area) and aisle. Please make sure to arrange accordingly if you bring in your own carpeting or flooring or please make arrangements to rent the carpet through GES. Please refer to the Carpet Order form, available in the Exhibitor Services Manual. The carpet installation service includes the carpet itself, delivery, material handling, installation and removal. Please contact GES for further details.

Is electricity included with our exhibit space?

No. Exhibitors have to order electrical services. Design your booth with electrical efficiency in mind. Settle on your design in advance and avoid making changes. Changes are expensive and can create delays when setting up your display. The Electrical Order form is available in the Exhibitor Services Manual. Please contact Showtech for further details.

Are furnishings (tables & chairs) included with our exhibit space? Can we bring in our own furnishings?

No booth furnishings are included with your exhibit space. Furnishings forms are available in the Exhibitor Services Manual. Please be informed that you are allowed to bring your own furnishings but in that case, you will be subject to the material handling rates. Please contact GES for further details.

Are cleaning services provided to our exhibit space?

No. You need to order your booth cleaning services. External companies are prohibited from performing any type of janitorial service within the exhibit hall. The Cleaning Service Order form is available in the Exhibitor Services Manual with the MTCC forms.

Is cold storage provided for exhibitors? How can we arrange to have a cooler at our booth?

Cold storage will be provided to all exhibitors through GES to store your produce (by pallet or box) onsite. Please refer to the Exhibitor Services Manual for more details on the produce shipment, labels, material handling and daily delivery in your booth. You can rent a cooler for your booth – they are available from Lowe’s Refrigeration.The catalogue and order form are in the in the Exhibitor Services Manual.

Can our children come to the Trade Show?

Children under the age of 16 are not permitted on the Trade Show floor during move-in and move-out hours. Children 16 and under can attend the Trade Show during the Trade Show hours with appropriate adult supervision (registered attendees and/or exhibitors).